Shipping & Traceability
- What countries do you deliver to?
We ship to many locations world-wide. You may view and select your shipping country at the bottom of our main menu.
- How long will it take to receive my order?
Orders are processed and shipped Monday through Friday, excluding holidays. Orders completed over weekends will be processed the following Monday. Please allow up to 48 hours for your order to be processed and shipped. Delivery may take an additional 1 to 7 days, not including weekends and holidays, and cannot be guaranteed as they will vary by the destination country.
- What are my delivery options?
Free Express shipping is available to all Alber & Amigos account holders. All applicable customs duties & taxes are included in the total amount of your order at purchase.
Orders placed before 11h CET, Monday through Friday are processed the same day, excluding federal holidays.
Guest Order Shipping Options, Delivery Estimates:
- Express Delivery: 2 to 3 business days, €15
- Express Delivery: 2 to 7 business days, €20 (converted to the currency of shipping destination)
Delivery times are estimates only and cannot be guaranteed.
- Do you ship to P.O (Post office) boxes?
A signature is required for delivery; therefore, we are unable to deliver express carrier packages to a P.O. Box.
- How do I follow my order?
You may track & trace your shipment from the link provided in your shipping confirmation email, or by entering your order number and email address here.
- Can I change the delivery address for my order?
Depending on the status of the delivery and the carrier, we may be able to process small changes (it is not possible to change the delivery country). Please send your request to our customer service via our Contact Form.