Delivery Issues

- I received the wrong product. What should I do?

We apologize for this incident. We kindly invite you to contact our Customer Service at your earliest convenience to remedy this, using our Contact Form, including your order number, a photo of the packing slip included in your parcel, and one of the product(s) received.

- I'm missing a product. What should I do?

We apologize for this incident. We kindly invite you to contact our Customer Service at your earliest convenience using our Contact Form. In order to better assist you, please include your order number, a photo of the packing slip included in your parcel, and another of the product(s) received.

- I received a damaged or faulty product. What should I do?

The quality of our products being our primary concern, we kindly invite you to contact our Customer Service at your earliest convenience using our Contact Form. In order to better assist you, please provide detailed pictures of the item(s), as well as of the inner and outer packaging if damaged.

- I never received my order. What should I do?

We kindly invite you to contact our Customer Service at your earliest convenience, using our Contact Form. In order to better assist you, please provide your order number, tracking information, or any confirmation emails you have received.

- My order appears delivered but I haven't received it. What should I do?

Please first check with members of your household and neighbors, who may have collected or signed for the parcel. You should also attempt to contact the delivery service as they may have more information. If you need further support, please get in touch using our Contact Form. To better serve you, we ask you to please include your tracking number and as much detailed information as possible regarding the missing parcel.