Returns & Refunds


- What is AZ Factory's return policy?

Returns are accepted within 14 days of delivery for European orders and within 30 days for Non-European orders. Please kindly note that the returns window is based on consumer laws in the relevant jurisdictions. 

Returned products must be in perfect conditions, not worn, washed or altered and complete with any accessories, tags/labels, original packaging, etc., accompanied by an approved return request.

  • To start the return process, click here to create your request and print out your pre-paid label, return slip and invoice;
  • Place the return slip in the package and affix the pre-paid label to the outside;
  • Drop-off your package at any local shipping service noted on your return label and provide the invoice to the carrier;



- When will I receive my refund?

Your refund will be processed within 14 days for European orders and within 21 days for Non-European orders, upon reception of your item(s) in our warehouse and approval of the quality check.